Frequently Asked Questions

At United Tax Services, we try to make every step as easy as possible. Please choose your status type so we can start saving you time and money!

1 Step 1

Ordering A Tax Certificate

Visit our integrations page for more information and a step by step guide on how to order directly through YOUR closing platform.

Request An Update or Reorder a Tax Certificate

Reorders and updates are ordered the exact same way as new orders. Our proprietary system recognizes the file and ensures you aren’t double billed. You can view guides on how to place orders here.

How long does a tax certificate take to fulfill?

Our system leverages the most advanced real time geo-location and parcel verification system in the industry, allowing for rapid turn times. Many states and counties are returned in just minutes, while some require additional research. If you have a question about a particular area, please contact us directly.

I Need My Order Rushed!

No problem! We can help with that in many ways. You can

  1. Request a rush directly through your integration by adding a note to the order confirmation box
  2. Send an email to [email protected]

Integrations

We currently support RamQuest, ResWare, Qualia, and SoftPro. Don’t see your platform? We have a state-of-the-art proprietary portal system that allows for new orders to be placed in seconds, regardless of what platform you use. We look forward to fulfilling your orders, no matter your closing software.

Learn more

Changing Your Order

Whether you need to add a parcel, remove a parcel, or something more involved, we can help with that! You can email us at [email protected]. Just include the GF# in your web message or the subject line of your email.

Cancel Your Order

Funding fall through? Buyer pulled out after inspection? No problem! For most orders, you don’t need to do a thing; we will reconcile all orders at the end of the month to ensure you’re never charged in error for a file that didn’t close. Some special orders may require a “Cancellation of Contract Notice”. If you have questions, please contact us directly.

Welcome!

We’re happy to have you on board. Thank you for choosing us for your tax needs. As a new member, you will have to complete these tasks so we can best assist you:

  • Create an account here.
  • Confirm your contact information.
  • Schedule your on-boarding call with us here.

 


Do you have more questions?

Here’s a list of commonly asked questions for new customers.

Additional Questionspick one!


Resetting Your Password

Follow this walk-through video so you can reset your password.

This only applies to new customers who have never access their account before.


Billing

Billing is handled the same for all of our customers.

Forms of PaymentOur billing department will send you an email with details on all the forms of payments we accept.

Billing FrequencyPayment is due on the 1st of every month.

If you have any billing questions or feel like we have made a mistake, please contact Jane Doe at [email protected] or give her a call at 000-000-0000.

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